Rae's serves a defined local and regional area. Because coverage can vary based on service type and scheduling, we encourage prospective clients to contact us directly to confirm availability for their specific location. We're happy to discuss your needs and let you know right away whether we can serve you.

The first step is a confidential consultation — by phone, video call, or in person — where we discuss your needs, timeline, and preferences. There's no commitment required to reach out and no pressure to decide during that first conversation. You can initiate contact any time through our Contact page.

Privacy and discretion are foundational to everything we do. Client details, home access information, medical context, and personal circumstances are never shared with third parties. Every team member operates under strict confidentiality standards — this isn't a policy we enforce; it's a value we hold.

Luxury here doesn't simply mean premium pricing — it means proactive, personalized, and judgment-free service. It means anticipating your needs before you have to articulate them, communicating clearly and consistently, and treating your home and wellbeing with the highest professional care. Every engagement is tailored to you, not shaped around a template.

Yes — Rae's offers flexible scheduling that includes weekends. Holiday availability is arranged on a case-by-case basis and is best discussed at the time of booking. We recommend reaching out early if your needs fall around a major holiday to ensure we can accommodate your schedule.

Visit frequency is customized to each client. Options typically range from weekly to bi-weekly, with more frequent visits available for extended absences or during high-risk weather seasons. The schedule is agreed upon at the start of the service agreement and can be adjusted as your circumstances change.

Each visit includes a thorough interior and exterior inspection covering HVAC systems, plumbing, electrical indicators, security, signs of pest activity, mail and packages, and overall property condition. Every visit is documented with a written report and, where relevant, photographs — so you always know exactly what was found.

Key and access information is stored securely and handled only by authorized personnel. Keys are never labeled with identifying property information. You remain in control of access at all times, and any changes to access arrangements are made at your explicit direction.

If an issue is found, Rae's contacts you immediately with a clear summary of the situation and recommended next steps. With prior authorization, we can coordinate vetted vendors for repairs on your behalf — keeping you informed at every stage. Nothing moves forward without your knowledge and approval.

Not at all — that's the entire purpose of Home Watch. Visits are conducted while you're away, giving you complete peace of mind without requiring your presence. Full transparency is provided through written reports delivered after each visit, so you're always in the loop from wherever you are.

Rae's Post-Op support is non-medical companion and concierge care. Services include transportation, meal preparation, medication reminders, errand running, and general comfort support — not clinical treatment. For post-surgical medical needs, clients should consult their physician and maintain their prescribed medical care plan alongside Rae's support.

We recommend booking as early as possible — ideally before your procedure date is confirmed. Early booking ensures availability and allows Rae's to align the care schedule precisely with your procedure and recovery timeline, so everything is in place the moment you need it.

Duration varies based on the procedure and individual recovery. Support can range from a single day of transport and settling-in assistance to multiple weeks of daily care. Packages are discussed and agreed upon during the initial consultation — the goal is always to match your actual recovery needs, not fit you into a fixed plan.

Absolutely. Arranging care on behalf of a loved one is common and fully supported. Rae's will coordinate with both the person making the arrangement and the care recipient to ensure comfort, informed consent, and a smooth transition from procedure to home recovery. We make the logistics easy so the family can focus on being present.

Support during recovery can include: grocery shopping and meal preparation, light housekeeping, prescription pickup, appointment transportation, pet care coordination, and simply providing attentive, judgment-free company during what can be a vulnerable time. Every plan is tailored — we do what you need, when you need it.

We recommend booking during the second or third trimester when possible. Demand for post-partum support is high, and early booking ensures availability around your expected due date. Rae's accommodates flexible start dates as birth timelines shift — we plan ahead so you don't have to worry when the time comes.

Every visit is shaped around one priority: the parent's rest and recovery. During a visit, services can include newborn care (soothing, feeding support, diaper changes), light household tasks, meal preparation, sibling care, and emotional encouragement. The focus each day is entirely on what the family needs most — not a fixed checklist.

Yes. Overnight support is available and can be arranged as part of a post-partum care plan. Overnight sessions are particularly valuable for helping new parents secure uninterrupted sleep during the early weeks — something that makes an enormous difference in recovery and wellbeing. Availability and scheduling are discussed during consultation.

No two post-partum experiences are the same. Rae's begins with a detailed consultation to understand the family's structure, preferences, feeding approach, and where support is needed most. The care plan is a living document — revisited and adjusted week to week as the family's needs evolve. You are never locked into a plan that no longer fits.

Rae's post-partum team brings hands-on experience with newborn care practices and is committed to respectful, non-judgmental support. We do not replace medical lactation consultants or pediatric advice — clients are encouraged to maintain their full medical care team alongside Rae's support. Our role is to make the everyday manageable so the family can thrive.